Terms & Conditions

These Terms of Service ("Agreement") constitute a legally binding agreement between you ("User") and Snaphunt Pte Ltd ("Snaphunt," "we," "us," or "our"). This Agreement governs your access to and use of the AgentZane application, websites, technology platform, and related services (collectively referred to as the "Platform").

By accessing, browsing, or using the Platform, you agree to comply with and be bound by this Agreement and all applicable laws and regulations.

Snaphunt reserves the right to modify or amend this Agreement at any time. Such changes will become effective upon posting on the Platform. Your continued use of the Platform constitutes acceptance of any modified terms.

The AgentZane Platform
‍The Platform enables users to use a voice-first agent (“Agent”) to connect with candidates regarding career opportunities for their company and their company’s clients. AgentZane is only a Platform to facilitate messaging and communications using an agent. Users have sole responsibility and liability for the content and transmission of the messages and communications.

All individuals who access the Platform, are collectively referred to herein as Users (“Users”).  Users are required to create an account to access the AgentZane application and certain other aspects of the AgentZane Platform. For purposes of this Agreement, the usage of the agent and any communication tools used by the agent provided by AgentZane such as text, voicemail or email is referred to as the Services (“Services”). The decision by a User to use or accept these Services is a decision made in each User’s sole discretion.  

The Platform offers Users a portal through which they can configure the frequency of the agent’s communications, review transcripts, comment on the transcript, receive a call summary and score, and listen to the call.

The  Platform utilizes a pool of VOIP phone numbers that may be shared between all customers when sending outgoing communications or other messages. We may modify, add, or remove numbers from this pool at our discretion. We cannot assure you that any number that was previously used from the pool will be available via the Platform for future use.

‍Compliant Use of the AgentZane Platform
‍The Services offered through the Platform are subject to a number of laws, regulations, rules, ordinances, directives and orders or various governments and agencies (“Laws”). WE DO NOT PROVIDE LEGAL ADVICE AND WE MAKE NO REPRESENTATIONS ABOUT THE PLATFORM OR ITS ABILITY TO COMPLY WITH THESE LAWS. YOUR USE OF THE PLATFORM DOES NOT ENSURE YOUR COMPLIANCE WITH THESE LAWS.

It is your responsibility alone to access and use our Platform and the Services available in accordance with applicable laws, including without limitation, the Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and Deterrence Act (TRACED ACT), the Telemarketing Sales Rule (TSR), the Telephone Consumer Protection Act (TCPA) and the Controlling The Assault of Non-Solicited Pornography and Marketing (CAN-SPAM ACT OF 2003). As features and functions of the Platform, and Services available through the Platform change, you must evaluate whether and how you can use such features and functions, including any settings and account preferences, to ensure compliance with laws.  

Snaphunt makes no representation about whether the Platform is or may be considered an “automated dialing system” or whether using the Platform is or may be considered initiating or making a call as contemplated by the TCPA or similar laws. You should consult your legal counsel for such a determination. You acknowledge that you are solely responsible for all acts and omissions taken by or under your account and any violation of applicable laws that may occur in connection with your account or use of the Platform by you, your employees or contractors. You represent and warrant that you will comply at your expense with all the laws that apply to you or your business or use of the Platform, including without limitation, TRACED ACT, TSR, TCPA, and CAN-SPAM.

Snaphunt makes no representation about whether the Platform is or may be considered an Automated Employment Decision Tool (“AEDT”), as contemplated by NYC Local Law 144 or any other similar laws, statutes or regulations. You should consult your legal counsel for such a determination. You represent and warrant that you will comply at your expense with all the laws relating to AEDT as it relates to you or your business or use of the Platform.

Snaphunt maintains a zero-tolerance policy towards spam and your use of the Platform to send spam may result in termination of your account and access to the Platform. You acknowledge and agree that you have sole responsibility for obtaining any consents for all phone numbers, that you sync or upload to the Platform, and for complying with any terms and/or conditions that may govern the consent you received to contact these phone numbers.

‍User Warranties and Representations
‍You represent and warrant that you are responsible for all third party contact information such as phone numbers, messages, data, text, video, photos, audio and all other materials and information (including personal information of your candidates) that you upload or sync to the Platform.

You represent and warrant that these phone numbers which you contact through the Platform (1) are not listed on any applicable Do Not Call Registry(s) and (2) have expressly consented or otherwise opted-in to the receipt of such calls and messages as required by applicable laws. You must maintain such records and other proof of such consents and opt-ins from each contact for four years from the date of each message or call you send through the Platform and provide us with proof of such consents and opt-ins as we may request.

You represent and covenant that you will not access or otherwise use any third- party list of phone numbers or otherwise engage in unsolicited messaging using the Platform in violation of applicable Laws. Additionally, you agree not to send messages or calls to your contacts beyond the frequency represented in any disclosures or terms you have with such contacts.

You represent, warrant, and covenant that any individuals requesting “Do-Not- Call” (“DNC”) status or otherwise requesting that you cease further communications with them will immediately be placed on your DNC list and you will not initiate any subsequent messages or calls to any individuals after they make a DNC or other opt-out or stop request. Snaphunt has no responsibility to process or notify you of any DNC or opt-out requests even if such requests are conveyed to you from your contacts via the Platform or numbers made available to you via the Platform. It is solely your obligation to monitor your account to implement such DNC and opt-out requests.

You represent and warrant that you will (i) cooperate with any inquiry from the Industry Traceback Group (“ITG”) overseen by US Telecom; (ii) respond promptly to requests for Traceback Information received from the ITG administrator; (iii) conform to ITG policies and procedures; and (iv) respond to “Do Not Originate” or “Trace Forward” requests made by the ITG administrator. “Traceback Information” means information relevant to determining the origin of suspected illegal robocalls or other malicious traffic, including the identities of immediately preceding service providers in the call path of such traffic, as well as call volumes originating from suspicious telephone numbers or transiting a service provider’s network.

Accounts & Eligibility
‍The Platform is designed to enable Users to use the Agent to make their lives easier, and we expect all Users to engage in a manner that is truthful and does not violate any applicable laws or regulations, agreements with third-parties, third party rights, this Agreement, or Snaphunt’s policies.  You expressly agree not to use a false identity or provide any false or misleading information when creating an account or otherwise engaging with the AgentZane Platform.  Absent a legitimate purpose for doing so, Users should only create one AgentZane account, and creating multiple accounts to engage in behavior that violates this Agreement or to circumvent enforcement or other processes is strictly forbidden.

The Platform may only be used by or with the express permission and supervision of individuals who can enter into legally binding contracts. The Platform is not available to Users under the age of eighteen (18) years old. By becoming a User, you represent and warrant that you are at least eighteen (18) years old and that you will use the  Platform and Services only for lawful purposes and in accordance with this Agreement. If you are under eighteen (18) years old or have not reached the age of majority in your jurisdiction of residence, you represent and warrant that you have your parent or legal guardian’s permission to use the AgentZane’s Platform and Services.

Users who have had their User account suspended or terminated are not eligible to use the Platform unless otherwise expressly permitted by Snaphunt

‍Disclaimers
‍The following disclaimers are made on behalf of Snaphunt, our affiliates, subsidiaries, parents, successors, and assigns, and each of our and their respective officers, directors, employees, agents, and shareholders.

THE  PLATFORM IS PROVIDED ON AN “AS IS” BASIS AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED, OR STATUTORY. WE DO NOT GUARANTEE AND DO NOT PROMISE ANY SPECIFIC RESULTS FROM USE OF THE PLATFORM AND/OR THE SERVICES, INCLUDING THE ABILITY TO PROVIDE OR RECEIVE SERVICES AT ANY GIVEN LOCATION OR TIME.  WE SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.  SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU.

We do not warrant that your use of the Platform or Services will be accurate, complete, reliable, current, secure, uninterrupted, always available, error-free, or will meet your requirements, that any defects in the  Platform will be corrected, or that the  Platform is free of viruses or other harmful components.  We disclaim liability for, and no warranty is made with respect to, connectivity and availability of the Platform or Services.

Snaphunt expressly disclaims any liability arising from the unauthorized use of your User account. Should you suspect that any unauthorized party may be using your User account, or you suspect any other breach of security, you agree to notify us immediately.Snaphunt is not responsible for the conduct, whether online or offline, of any User of the Platform or Services. You are solely responsible for your interactions with other Users.

It is possible for others to obtain information about you that you provide, publish, or post to or through the Platform (including any profile information you provide), send to other Users, or share during the Services, and to use such information to harass or harm you. We are not responsible for the use of any personal information that you disclose to other Users on the Platform or through the Services.

We reserve the right, but we have no obligation, to monitor the Platform and remove anything that in our sole opinion violates, or is alleged to violate, the law or this Agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Users or others.

‍Communications
‍By becoming a User, you agree to receive communications from us and our representatives, and you are representing and warranting that you are permitted to receive calls, text, and others messages at each of those phone numbers.including via e-mail, video call, chat, text message, phone or voice call, and push notification, which may be prerecorded and/or generated by automatic telephone dialing systems or other automatic communication systems.  Communications from Snaphunt, its affiliated companies, and/or other Users may include, but are not limited to: operational communications concerning your User account or use of the Platform or Services, updates concerning new and existing features on the Platform, communications concerning AgentZane, and other communications.  Standard text messaging, data, and voice charges applied by your cell phone carrier will apply.

You understand that you may opt out of receiving text messages by texting the word “STOP” in response to any message from AgentZane or by emailing info@AgentZane.com.  You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us at info@agentzane.com.  If you do not choose to opt out, then AgentZane may contact you as outlined in our Privacy Policy.

‍Notice
‍Snaphunt  may give notice by means of a general notice on the Platform, electronic mail to the email address associated with your account, or text message to any phone number provided in connection with your account.  For notices made by email or text message, the date of receipt will be deemed the date on which such notice is transmitted.

‍Modifications to Terms of Service & Policies Incorporated by Reference
‍Snaphunt reserves the right to make changes to this Agreement (including the other policies incorporated by reference), or any portion thereof, at any time in our sole discretion. Any changes will be posted on the Platform, indicating the date on which the terms were last updated, and/or otherwise communicated to you in writing.  Any changes will be effective upon the date of posting, unless explicitly stated otherwise. As long as you use the  Platform, you are agreeing to this Agreement and any updates we make to it. If you disagree with the updated Agreement, you may terminate this Agreement with immediate effect by discontinuing your use of the Platform. Your continued use of the Platform following the effective date of any modified terms indicates your acceptance of such modified Agreement.

‍Privacy Policy
‍Our collection and use of personal information relating to your access to and use of the Platform is described in our Privacy Policy, which shall form part of this Agreement between you and Snaphunt.
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‍Prohibited Activities
‍With respect to your use of the Platform and your participation in the Services, you agree to NOT:
- Violate, breach, or circumvent any applicable laws or regulations, agreements with third-parties, third party rights, this Agreement, or Snaphunt’s policies;
- Discriminate against or harass anyone, including on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or other protected class;
- Communicate with others on the Platform, or otherwise use the Platform, in a manner that is abusive, offensive, disruptive, deceptive, fraudulent, obscene, vulgar, pornographic, indecent, sexually explicit, violent, incendiary, or threatening;
- Use the Platform (a) for any commercial, advertising, solicitation, or other purpose not expressly permitted by this Agreement, or (c) in a manner that falsely implies Snaphunt’s endorsement or partnership or otherwise misleads others as to your affiliation with Snaphunt;
- Interacting with others using the Platform in a manner which is false, inaccurate, or misleading (directly or by omission);
- Solicit login information or access an account belonging to someone else, or use a discount, access, referral, or other access code that you are not eligible to use (as determined by Snaphunt in its sole discretion);
- Modify, adapt, translate, reverse engineer, decipher, decompile, or otherwise disassemble any portion of the Platform;
- Attempt to intercept or expropriate any system, data, or personal information;
- Avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological, security, or enforcement measure implemented by Snaphunt;
- Transmit any malicious code, files, or programs designed to interrupt, damage, destroy, or limit the functionality of the Platform;·      Engage in patterns of behavior that indicate a reckless disregard for people’s time; or
- Share a user or candidate’s personal or confidential information with a third party without their explicit consent.
- Promote products, services, or content commonly associated with unsolicited commercial messages (“SPAM”); and
- Disseminate other content, products, or services that Snaphunt finds reasonably objectionable.

If we suspect that you are engaging in prohibited activity, we may take action, in our discretion, to investigate and address the behavior, including, but not limited to, issuing a warning, suspending or terminating your account, contacting law enforcement, or taking other action in our sole discretion. You agree to cooperate with any investigations conducted by Snaphunt and promptly provide any information requested by Snaphunt.​

‍Export Controls
‍You may not use the Platform to conduct an export or re-export that would constitute a violation of any applicable export laws or regulations.

‍Law Enforcement Requests
‍Snaphunt may share information regarding you and your use of the Platform if a government authority requests information or we think disclosure is required or appropriate in order to comply with any laws, regulations, or a legal process. Snaphunt may also share information with law enforcement, government officials, or other third parties if Snaphunt thinks doing so is necessary to protect the rights, property, or safety of the AgentZane platform, Snaphunt’s employees, Snaphunt’s Users, or the public (wherever located).

‍Suspension and Termination
‍Snaphunt may suspend or terminate your account at any time and for any reason without notice to you.In the event of any termination or expiration of this Agreement, the following sections of this Agreement will survive and still apply: Terms of Service, The AgentZane Platform, Dispute Resolution and Arbitration Agreement, Limitation of Liability, Disclaimers, Indemnification, Confidentiality, User Representations and Warranties, Copyright Policy, Intellectual Property, User Submissions Media Agreement, Waiver, Severability and Survival, Privacy Policy, Suspension and Termination, and Entire Agreement.

‍Confidentiality
‍You agree not to use any technical, financial, strategic, or other proprietary and confidential information relating to Snaphunt’s business, operations, and User information (“Confidential Information”) disclosed to you by Snaphunt or any User for your own use or for any purpose other than as contemplated herein. You shall not disclose or permit disclosure of any Confidential Information to third parties. You agree to take all reasonable measures to protect the secrecy of and avoid disclosure or use of Confidential Information in order to prevent it from falling into the public domain. Notwithstanding the above, you shall not have liability to Snaphunt with regard to any Confidential Information which you can prove: was in the public domain at the time it was disclosed by Snaphunt or has entered the public domain through no fault of yours; was known to you, without restriction, at the time of disclosure, as demonstrated by files in existence at the time of disclosure; is disclosed with the prior written approval of Snaphunt; becomes known to you, without restriction, from a source other than Snaphunt without breach of this Agreement by you and otherwise not in violation of Snaphunt’s rights; or is disclosed pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided, however, that you shall provide prompt notice of such court order or requirement to Snaphunt to enable Snaphunt to seek a protective order or otherwise prevent or restrict such disclosure.

‍Intellectual Property
‍All content available on the Platform, including but not limited to text, graphics, logos, software, and trademarks ("Content"), is owned by or licensed to Snaphunt and is protected by intellectual property laws. You agree not to copy, reproduce, modify, distribute, or create derivative works from any Content without prior written consent from Snaphunt.

‍User Submissions Media Agreement
‍By using the Platform and participating in the Services, you agree to the User Submissions Media Agreement, which shall form part of this Agreement between you and Snaphunt. This agreement contains specific terms relating to how Snaphunt may use content created and submitted by you, including with respect to intellectual property rights, licenses, and publicity rights.  It further allows Snaphunt to publicize and commercially use your name, likeness, image, appearance, voice, professional and personal biographical information, and personal characteristics that you have provided to us.

‍License
‍Subject to your compliance with this Agreement, Snaphunt grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (1) access and use the platform on your corporate devices (or personal devices if approved for usage by your company) solely in connection with your use of the Platform; and (2) access and use any content, information, and related materials that may be made available through the Platform, in each case solely for your non-commercial use. Any rights not expressly granted herein are reserved by Snaphunt and Snaphunt’s licensors.​

‍Feedback
‍At Snaphunt, we encourage feedback so we can constantly improve our Services and provide a great User experience. When providing feedback, you agree that we are free to use the information provided without restriction and without compensation or other legal or equitable obligation to you.

‍Dispute Resolution
‍Snaphunt is committed to ensuring a consumer-friendly dispute resolution process. Accordingly, this Agreement establishes a two-tiered approach for resolving disputes: (1) an initial attempt at informal negotiation directly with Snaphunt; and (2) if the dispute remains unresolved, it shall be referred to arbitration in Singapore. The arbitration shall be conducted in accordance with the rules of the Singapore International Arbitration Centre (SIAC). The seat of arbitration shall be Singapore, the language of arbitration shall be English, and the decision of the arbitrator(s) shall be final and binding. These Terms of Business shall be governed by and construed in accordance with the laws of Singapore. ​

‍Indemnification
‍You agree to release, defend (at Snaphunt’s option), indemnify, and hold the Snaphunt Parties harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (1) your breach of this Agreement or Snaphunt’s policies, (2) your use (or misuse) of the Platform or any Services, including any user submissions, (3) your use of the agent to  interaction with any candidate or other person, including without limitation any injuries, losses, or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, or (4) your breach of any laws, regulations, or third party rights, including without limitation, TRACED ACT, TSR, TCPA, CAN-SPAM, NY Local Law 144, and any law enforcement or regulatory investigation regarding the same.

‍Limitation of Liability
‍IN NO EVENT WILL ANY SNAPHUNT PARTIES BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE PLATFORM, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE  PLATFORM, THE SERVICES, OR THIS AGREEMENT, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF WE OR OUR AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE PLATFORM MAY BE USED BY YOU TO REACH OUT TO CANDIDATES USING AN AGENT, BUT YOU AGREE THAT SNAPHUNT HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO THE SERVICES PROVIDED TO BY OTHER THIRD PARTY PROVIDERS THAT SNAPHUNT RELIES UPON. CERTAIN JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

‍Choice of Law
‍These Terms of Business hereunder are governed by the laws of Singapore and all disputes arising from these terms shall fall within the exclusive jurisdiction of the Courts of Singapore.

‍Waiver
‍A waiver of any terms of this Agreement will not be deemed a further or continuing waiver of such term or any other term. Snaphunt’s failure to assert a right under this Agreement does not constitute a waiver of such right.

‍Severability and Survival
‍If any provision of this Agreement is or becomes invalid or non-binding, the parties shall remain bound by all other provisions hereof. In that event, the parties shall replace the invalid or non- binding provision with provisions that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of this Agreement.

‍Entire Agreement
‍This Agreement sets forth the entire understanding and agreement between you and Snaphunt with respect to the subject matter hereof and supersedes all previous understandings and agreements between the parties, whether oral or written.

‍Contacting Snaphunt
‍Feel free to contact us at info@snaphunt.com any time with any questions or comments regarding this Agreement.